Privacy Policy for Homeowners Who Contact Us

Last updated: October 2026

This policy describes how Charlotteaids Restoration ("we", "us") gathers, uses and passes along information when you browse charlotteaids.living, phone the number shown on the site or send in a form. It is a general template, not legal advice.

What We Gather

Some details come straight from you. If you fill out a form or phone in, we may record your name, phone number, email address, location and a short description of the water damage.

Other details are collected automatically as you use the site. These can include your IP address, browser type, device type, the pages you view, and the date and time of your visit. Calls to the number on this site may be tracked and, in some cases, recorded. This is done for quality and billing reasons.

Why We Use It

Your information helps us to:

• Match you with an independent water damage restoration provider that serves your area
• Hand your request details to that provider so they can reach you
• Answer your questions and messages
• See how the website and phone lines are being used
• Make the site and the service better
• Follow the law and guard against fraud or misuse

Who Receives It

Charlotteaids Restoration is a referral service. When you ask for help, we send your contact details and request information to one or more independent providers or marketing partners, so they can get in touch about your request. Those providers are separate businesses. Each has its own privacy practices.

We may also share information with companies that help run the website and phone systems, such as hosting, analytics and call-tracking vendors. We may release information when the law requires it or when we need to protect our rights.

We do not sell your personal information for money. Some laws, though, treat passing details to marketing partners as a sale or a share. Where those laws apply, you may be able to opt out.

Cookies and Analytics

The site may use cookies and similar tools to learn how visitors move around it. Your browser settings let you control cookies. If you turn them off, some parts of the site may not work as expected.

Your Choices

Depending on where you live, you may be able to see, correct or delete the personal information we hold. You may also be able to opt out of certain sharing. To make a request, email contact@charlotteaids.living. We may ask you to confirm who you are before we act on it.

Keeping Information Safe

We take reasonable steps to protect your information. Still, no method of sending or storing data is completely secure. We hold on to information only as long as we need it for the reasons above, or as long as the law requires.

Children

This website is not meant for children under 13. We do not knowingly collect personal information from them.

Updates to This Policy

We may revise this policy from time to time. The date at the top shows the most recent change.

Questions

If you have a question about this policy, email contact@charlotteaids.living.