Contact Us
Request a callback
Questions about a wet home? Request a callback to check provider availability, or send a request and a local provider in our network will follow up.
No obligation
A calmer way to find help
About Charlotteaids Restoration and How Referrals Work
What Charlotteaids Restoration Is
Charlotteaids Restoration is a referral service for homeowners dealing with water damage. We explain the choices in plain words. Then we connect you with an independent local provider in our network.
Why This Service Exists
When water gets into a home, people rush. They search late at night, pick the first name they see and cross their fingers. That is a hard way to decide. We built Charlotteaids Restoration around a simpler idea: options before action. You learn what is likely to happen, then you choose.
How Matching Works
You share a few details. These include the type of water problem, the part of the home affected and your general location. We use that to point you toward a provider in Indianapolis or the Greater Indianapolis area who handles that kind of job. The provider then talks with you directly.
Matching is a starting point. It does not lock you into anything.
What We Ask of Providers
Providers in our network are independent businesses. We expect them to:
- Be honest about what they can and cannot do
- Hold the licenses or registrations that local rules require
- Explain the plan and the price range before work starts
- Respect your time and your household routine
We cannot promise any single outcome. We can ask for clear, courteous service.
What We Do Not Do
We do not send workers to your home. We do not pump, dry, clean or repair anything. The provider you choose does the work and sets the terms in their own written quote. Any agreement is between you and that provider.
We also do not decide insurance questions. Some policies may cover sudden damage, so check your policy. Providers can often help document damage for a claim.
How We Are Paid
Homeowners do not pay Charlotteaids Restoration for a connection. Providers in our network may pay a referral fee when a request is passed to them. That fee does not change what you owe for the work itself. Always get a written quote from the provider.
Keeping Disruption Low
Many households juggle school, work and pets while a home is wet. When you talk to a provider, say what your week looks like. Ask how the work can be planned around it.
Get Connected
Take a breath first. Then tell us what happened and we will point you to a next step. Request a callback to check provider availability.
Or send a request and compare your options at your own pace.